Terms And Condition

Policy on Revisions

The number of revisions you are entitled to depends on the package you choose. Customers can request unlimited free modifications, provided the design and concept remain unchanged. Revisions are typically completed within 48 to 72 hours, depending on the scope of work.

Refund Policy / Money-Back Guarantee

Deposited funds for a project are non-refundable after the completion of the work unless Custom Studioz cancels or terminates the contract for reasons other than the client’s non-compliance or failure to perform.

Refund requests are subject to the following guidelines

Before delivery of initial design concepts: You are eligible for a **full refund*, minus a 10% service and processing fee.
Within 48 hours of receiving the initial designs: You are eligible for a **50% refund*, minus a 10% service and processing fee.
Between 48-120 hours after the initial design delivery: You are eligible for a **33% refund*, minus a 10% service and processing fee.
After 120 hours of initial design delivery: Refund requests will not be entertained. However, you are encouraged to contact us to address any concerns.
No action taken for 10 days: If no action is taken on your order for 10 days, refund requests will not be considered. Reactivating your project may incur additional fees.
Unresponsive clients: If you fail to participate in the project for more than 10 days, the project will be considered suspended, and reactivation may require additional fees.
After final file delivery: Refunds are not available once the final files are delivered. Similarly, refunds for website development will not be provided once the website is completed or made live.
Storyboard completion for video animation: Refunds are not available once the storyboard has been created.
Third-party services: Refunds will not be provided for Hosting, SSL, TLS, SEO, Content Writing, or Social Media Services.

Refunds are subject to the following conditions

Refunds will only be processed if the initial design concepts are not approved or revised.
Refund requests must be communicated through the appropriate channels (see below).
Refunds are based on the order being placed in good faith. Refunds will not be granted if a client places multiple orders for the same project with different agencies to claim a refund unfairly.
In cases where revisions are required, we will continue to provide modifications to ensure satisfaction instead of issuing a refund.

How to claim your refund

Our website includes social media features like the “Like” button on Facebook, as well as other widgets like the “Share” button and mini-programs that run on our site. These features may collect your IP address and the page you’re viewing on our site, and they may set cookies to function properly.

Third-Party Intervention

Custom Studioz does not share your personal information with third parties except as stated in this policy. However, we may need to provide confidential information to third-party service providers, such as credit card processors, who help us bill you for services. These companies are prohibited from using your personal information for any other purpose.

We also use services like Live Person for live chat support. These service providers can only use your data to provide the services they’re contracted for.

Personal Information Security

We protect your personal data through Secure Sockets Layer (SSL) encryption during transmission. We follow industry-standard security measures both during and after data transmission. While we take all necessary precautions, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

If you have concerns regarding the security of your information, please contact us at info@customstudioz.com.

Registered Account Access

Once logged into our website, customers can view their registered accounts, including previously saved details and orders. You can update your information at any time by accessing “My Account” once logged in.

Account Changing, Deleting, and Unsubscribing

To cancel your subscription or request the deletion of your personal information, please contact us via email. Once deleted, you will no longer receive communications or updates regarding past or future orders.

We retain your data as long as your account is active or needed for providing services. If you wish to cancel your account or have us cease using your information, please reach out. We will continue to use your data where necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Their Applications

To request a refund, please contact us through the following methods:

+1(226)708-1004
info@customstudioz.com

Our team will review your request and attempt to resolve your concerns under the revision policy. If approved, the refund will be processed, and all design rights will revert to Custom Studioz. You will no longer be permitted to use any version of the design provided by the company.

Quality Assurance Policy

Our design team follows your provided specifications carefully, ensuring high-quality and unique results.

100% Satisfaction Guarantee

We will revise the design as needed until you are completely satisfied, subject to the terms of your package.

Scope of Services

Our website packages include professional design and development services. Specific details of your package will be outlined in the proposal or agreement.

Domain And Hosting

Domain registration and hosting services are not included in our standard packages but can be added at an additional cost.

Technical Support

We provide support during the project for design and development aspects but are not responsible for domain or hosting-related issues.

Website Compatibility

We ensure compatibility with your chosen hosting provider, but it is your responsibility to verify technical requirements before purchasing.

Delivery Policy

Design files are delivered via the email address provided at the time of order confirmation, typically within 7 to 10 business days. For urgent delivery, first logo samples can be provided within 72 hours for an additional fee.

Record Maintenance

We maintain archives of your finalized designs. Upon request, we can provide your final files in the future.

Customer Support

Our customer support team is available during operational hours to assist with your queries and concerns.

Communication Policy

Custom Studioz is not responsible for any correspondence from unauthorized email addresses or phone numbers. Official communication will only occur through info@customstudioz.com or +1(226)708-1004.

Information Accessibility

By engaging our services, you agree to provide accurate and up-to-date information. In cases where inaccurate information is provided, Custom Studioz reserves the right to refuse access to services or terminate the project.

High-Quality Unique Design Guarantee

We guarantee that all logos are created from scratch and reflect your unique brand identity.

Exclusions

Third-party integrations are subject to standard limitations, and Custom Studioz will not engage in third-party negotiations during development. Additional work may require a separate agreement.

By engaging our services, you agree to these terms and conditions, ensuring a smooth and efficient project process.